In 2016, the number of smartphone users crossed the 300 mn mark that created a huge milestone in the Indian Telecommunication sector, with India being the largest smartphone market in the world. The last few decades have witnessed tremendous growth in the Indian telecom industry, which is further extending with passing time. With a major percentage of the population living in rural areas and a telecom penetration of 58.45% as of July 2018, the rural market is emerging as a key growth driver in the coming times.
On account of this development, backed with surging technological standards, the sector is generating new job opportunities and competition. The presence of seasoned experts who can play an instrumental role in deciding the market capitalization has become crucial in terms of business growth.
Artificial Intelligence applications in the telecommunications industry are encouraging CSPs to maintain, optimize infrastructure with customer support operations. Network optimization, predictive maintenance, virtual assistants, and RPA are all examples of use cases where AI has influenced the telecom industry, delivering enhanced CX and added value for enterprises. It’s expected for AI to accelerate growth in this highly competitive space.
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