BPO & KPO
There are people who think BPO and KPO are similar activities, however, in reality, these are two vastly different areas. BPO is the contracting of non-primary business activities and functions to a third-party provider. Meanwhile, the KPO includes the allocation of relatively high-level tasks to a different organization or a different group, usually situated in a different geographical location. Although KPO is a subset of BPO, the fine line that differentiates them is the former entity involving more comprehensive, analytical, and knowledge-based work. Together these practices drive the process of business development at a faster pace.
Extensively used for the back-office and front-office functions, BPO is further classified into sub-sections according to the provided services. Organizations engage in business process outsourcing for two main areas of work: back-office functions and front-office functions.
Automated tools like customer assistant are growing a new type of self-service. It is vital to adopt artificial intelligence in the BPO industry as it is a reality. Combining voice, virtual chats, emails, social media, smartphones, and other news channels into omnichannel is actually the first step towards AI in the BPO industry. Today all the companies want to be more formidable by concentrating on user experience rather than just being sales-centric. To do so, Artificial Intelligence is the first step in the course as it will empower businesses to optimize customer engagement in direct proportion to the number of agents.
Perfecto Consultancies offers the best manpower consultancy in Delhi for BPO and KPO industries. With in-depth knowledge in mentioned areas, we fit well in the process of hiring the best in the market talent for your organization.