BPO & KPO
There are people who think BPO and KPO are similar activities, however, in reality, these are two vastly different areas. BPO is the contracting of non-primary business activities and functions to a third-party provider. Meanwhile, the KPO includes the allocation of relatively high-level tasks to a different organization or a different group, usually situated in a different geographical location. Although KPO is a subset of BPO, the fine line that differentiates them is the former entity involving more comprehensive, analytical, and knowledge-based work. Together these practices drive the process of business development at a faster pace.
Extensively used for the back-office and front-office functions, BPO is further classified into sub-sections according to the provided services. Organizations engage in business process outsourcing for two main areas of work: back-office functions and front-office functions.
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